Return and Refund Policy

Return and Refund Policy for lilyjade.co.uk

Effective Date: 4th November 2023

Thank you for shopping at Lily Jade.  

If, for any reason, you are not entirely satisfied with your purchase, we will happily refund you, providing the conditions below are met. We invite you to carefully review our Return and Refund Policy. 

This document governs all returns and exchanges of Lily Jade (“lilyjade.co.uk”) (as defined below). Lily Jade reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

 Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

 “Products” means all products and services sold at lilyjade.co.uk.

 “Customer” means end user customers that purchase directly from distributors or wholesalers.

 “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Lily Jade, Doncaster South Yorkshire

  “Orders” refers to your requests to purchase a Product from us.

  “Website” refers to Lily Jade, accessible at lilyjade.co.uk

  “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable

 What’s Lily Jade Return and Refund Policy

We accept returns, provided the following conditions are met:

• You contact us and request a refund within 14 days of receiving the item 
• Product must be returned in its original packaging
• Product has not been damaged, unless during transit to you
• Product must have the receipt or proof of purchase

If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange, unless it is proven the item is faulty

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

Return & Refund Process

Notify us

Please notify us within 14 days of receipt of the item(s) of your intention to return or exchange an item. You can notify us at via the contact form on our Contact Us page from the link below. You have up to 14 days to return the item(s) from the date of your initial return request.

We will contact you via email if we have any questions or concerns regarding your Return & Refund/Exchange request.

Ship it back 

Ship the item you wish to return - a returns address will be supplied to you at the time of request

You are responsible for the cost and risk associated with shipping the returned item(s) so be sure to use a reliable shipping company as well as insurance. 

We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

On receipt of your item (s) if it is determined to be faulty we will refund your shipping costs if a valid receipt for shipping is evidenced by us  

Inspection & Refund

Upon receipt of the returned item, we will fully examine it and notify you via email, within 14 days of receipt, whether you are entitled to a return. If you are entitled to a refund, we will refund your purchase price within 14 days and a credit will be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

Summary

• Notify us within 14 days of receipt of the item(s) to request a refund/exchange
• You have up to 14 days to return the item(s) from the date you first notified us of your refund/exchange request
• We have up to 14 days to refund your purchase price by the original method of payment

To follow-up on the status of your return or for any other questions or inquiries, please contact us via the Contact Us link below

This Return and Refund policy was created for lilyjade.co.uk using  <a href="https://www.returnpolicy.com">ReturnPolicy.com™</a>'s return policy generator. By using our tool, website owners agree not to remove this paragraph without our permission. Copyright © 2023T